Urgent and Emergency Care

Do you need urgent medical help or advice but it’s not a life threatening situation?

If the answer is yes – call 111.

This NHS phone service, free to both landlines and mobiles, makes it easy for you to get high quality health advice when you need help fast but it’s not a life-threatening situation.

NHS111 is available 24 hours a day, seven days a week. The call handlers can provide health advice, put you in touch with the right service, arrange to have you seen by a doctor or call you an ambulance.

The service is staffed by trained call handlers, with nurses on site to offer support if needed. Callers’ symptoms are assessed and they are given the healthcare advice they need or are directed immediately to the right service.

Do you need urgent medical help and it is a life threatening situation?

 If the answer is yes – go to A&E

A&E is the place to go if you have a genuine life-threatening emergency such as:

  • Loss of consciousness
  • Persistent, severe chest pain
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds
  • Confused state and fits that are not stopping

Call 999 immediately if you are someone else is having a heart attack or stroke.  Every second counts with these conditions.  Also call 999 if you think someone has had a major trauma.  Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height or a serious head injury.

A&E is not an alternative to a GP appointment.  If your GP practice is closed you can call NHS 111, which will direct you to the most appropriate local service to treat you.

For details of health services near to you, download the Stockport Health and Care Finder app from your app store.