CCG FOI 750 – Out of Hours (OOH)

Responded to: 11th January 2017

·         Could you please tell me the target rota fill rate specified in your out of hours contract, and;

·         Provide the average quarterly rota fill rates for out of hour services (or link to the relevant document where appropriate):

a.    2014/15

b.    2015/16

c.    April 2016 to date
The Mastercall Contract governs the agreement with NHS Stockport CCG on the provision of the Out of Hours services. The CCG receives assurance through performance on the national quality requirements (NQRs) and quarterly performance reports, along with resilience calls.

However the details of the Mastercall rota for the specific rota fill rates are not held by NHS Stockport CCG. They would have to be obtained from Mastercall directly.

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